UpTogether Virtual Wallet FAQs

Virtual UpTogether Card

• What’s a virtual UpTogether card?

  A virtual UpTogether card works just like a physical card. The difference is to use it to make purchases in stores, you will have to add it to a wallet app like Apple Pay, Google Pay or Samsung Pay. 

• How do I activate my virtual UpTogether card?

  You don’t have to take any additional steps to activate your virtual card. You can begin using it right away.

• Where can I use the card?

  You may use your UpTogether Mastercard everywhere Debit Mastercard is accepted, in participating stores or online, or to pay bills.

  To use it online, just enter the card details at checkout. 

  To use it in stores, you’ll need to add it to your Apple Pay, Google Pay or Samsung Pay wallet app on your cell phone.

• How do I track the balance on my card?

  You can check your card account balance in two ways: 

  1) Log in and view your virtual wallet here.

  2) Call 1-855-449-2273 and choose option “3” to hear your current balance.

• What fees are charged?

  An inactivity fee of $4.95 per month will be deducted from your balance beginning on the 13th month after each 12-month period of inactivity. (Activity includes payouts from UpTogether, even if you have not spent any of the money.) To avoid this fee, use your card at least once a year after your last payout from UpTogether, even if it’s just to buy a pack of gum.

• Can UpTogether see what I purchase when I use the card?

  Yes, just like other types of accounts your may have, your transactions are recorded and shared in your digital wallet. UpTogether will not be able to see exactly what you purchased, only how much you spent and where. 

  For example: We’ll see Amazon – $45 as the transaction, but we won’t be able to see what you bought.

• Does this card work for online purchases?

  Yes. You can use this card online.

• Can I use my virtual card for purchases internationally/outside the U.S.?

  Yes, you can use your UpTogether card outside of the United States. International currency conversion fees apply. See the fee schedule and cardholder agreement for details.

  However, due to banking regulations, you CANNOT use the cards in prohibited countries. If you want to confirm that you can use your card in a particular country, please contact the customer service team at 1-855-449-2273, Monday-Friday, 7 a.m. to 7 p.m. CST, except holidays.

• I don’t want the virtual card anymore. Can I transfer money from my virtual card to a physical card or to my bank account?

  Yes. You can transfer money from your virtual card to a physical card or your bank account.

• Can I add my virtual card to Apple Pay, Google Pay, Samsung Pay?

  Sure! You can add your virtual card to Apple Pay, Google Pay, Samsung Pay. See the steps below:

  Apple Pay

  • If using your Wallet app

  1. Select the “+” sign at the top right.

     

  2. Choose “Credit or Debit Card.”

     

  3. Enter your virtual card details.

  • If using your Wallet from the phone Settings

  1. Select “Add Card.”

     

  2. Choose “Credit or Debit Card.”

     

  3. Enter your virtual card details.

  Google Pay  

  1. From the Home Screen, select “Payment” at the bottom.

     

  2. Select “+ Payment method” at the bottom.

     

  3. Choose “Credit or debit card.”

     

  4. Enter your virtual card details.

  Samsung Pay  

  • If this is the first card you’re adding to Samsung Pay

  1. From the Home Screen, select “+ Credit/debit.”

     

  2. Select “Add credit/debit card.”

     

  3. Enter your virtual card details.

  • If you have added cards to Samsung Pay before

  1. From the Home Screen, select “+ Credit/debit.” You will then see the cards you previously added to Samsung Pay.

     

  2. Select the blue icon on the bottom right of your screen to add a new card.

     

  3. Select “Add credit/debit card.”

     

  4. Enter your virtual card details.
• What if the phone with my virtual card information is lost or stolen?

  If you no longer have access to your phone which contains your UpTogether virtual card information, you can recover your card information by visiting your virtual wallet here. 

  UpTogether cannot replace any money spent while your card is lost or stolen. If you need to dispute a transaction, please file a dispute by calling 1-855-449-2273, Monday-Friday, 7 a.m. to 7 p.m. CST, except holidays.